JerseyPrint: Terms and Conditions of Business. Updated August 2023
JerseyPrint is the online trading name of the registered business Simon's Printing.
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US: 
We offer digital and wide format along with promo gift services. Delivering to all Islanders within the Island of Jersey.
STOCK:
Silk paper, Silk card stocks that is very well suited for over 85% of orders that we receive. We do have Matt, Gloss and many other paper types.

PRICING:
The prices advertised unless otherwise stated are based on 3-5 working day service; once payment is settled unless otherwise stated then the next
working day is day 1. IF you need items quicker, we have the right to charge 25% per quantity on top of the advertised prices - This ‘express’ service
is only offered if the stock is available to be printed onto. Always ask by email so we have a chain of information .. sales@jerseyprint.je

FILE SIZES & FORMATS:
It is really hard to print a JPG unless the detail is crystal clear, done to size with the required bleed, then we may just may get away
with printing it. Best practice is if it is designed, saved as PDF and saved with 5mm bleed minimum along with CMYK colour set only.
We do have the right to cancel work if this is not laid out to a printable state.

WIDE FORMAT:
PVC material is widely used, these do take a little longer outside our usual print run times due to the fact they are
wet ink printed then need to dry. As standard all our banners are fitted with eyelets pole pockets are available on request by email only.
ADHESIVES:
Our self apply vinyl is strong adhesive that will last and is soap free wipe clean. The vinyl's do take longer to our usual print turn around service.
If you want us to fit the adhesives for you this will be an extra add-on to the total. We do have two types, indoor short term and outdoors long term.
Other sizes are available just like normal stickers, die-cutting to any shape takes longer and will cost more to standard shapes. 
OTHER PRODUCTS:
Range that is available is huge, especially when it comes to promo gifts, advertising your business advertising your event(s). 
Pens, Cups, Garments, Umbrellas, Caps, Napkins, USB Drives, Engraving - laser and more. Bespoke promo gifts do take longer to print, does depend
on volumes we have at the time. Always email us for competitive quotes and turnaround times. sales@jerseyprint.je
COLOUR MATCHING:
Where you can please keep to CMYK and use our file transfer page to upload all artwork .. jerseyprint.wetransfer.com
HIRE US TO DESIGN:
We are happy to for a fee to design for you and email you soft proofs up to 3 ideas based on your likes and information you provide. This could take
up to 3 days to design for you and prices start at £60 per design. Once we have printed your order and no payments are outstanding we will email
you low resolution JPG that are watermarked.
CHANGES:
Once the hard proofs have been delivered and signed off, your order is then locked. Changes to any part of the artwork originally agreed will be
chargeable at our design rate and will delay the final print. Any printing that has been done will be chargeable at the full value to the customer and
will need to be settled in full prior to the new material/printing being delivered. If you are requiring new hard proofs prior to the main print these are
chargeable at -50% per item based on the current list price for that item.
ARTWORK RIGHTS:
Under email instruction to do the artwork and then NOT confirming or cancelling within 24hrs of us sending the artwork for approval, we will see fit to send

an invoice for time spent, regardless if you go ahead with the printing or not, you have still had us do work on your behalf, therefor we have the right to be paid.
WATERMARKS:
JerseyPrint has the right to protect our work and we will watermark with our identity making sure the customer can see up to 90% of their item(s).
COLOUR MATCHING:
Our digital machines that print flyers, small posters, indoor use materials like booklets, brochures paper menus require artwork to be done in CMYK
colour pallet. Wide format large printing like huge posters, banners, pull up banners, require artwork to be created in CMYK colour pallet and these
are wet ink printed so take longer, require drying time.
QUOTES:
Our quotes are for named person(s) only. We do not under any circumstances give permission for our quotes to  be presented against another print
house/business. Quotes are only valid for 48hrs - Monday to Friday.
PAYMENTS:
Payment transactions is managed by our PayPal account, when we have access to more terminals we will make them available.
Wish to order item(s) and pay by monthly account, please email us for details.
CANCELLING ORDERS:
Once payment is made, you have 60 minutes to cancel and ask for a refund or make changes. If making changes, extra charges may apply.
If we have designed for you, we have the right to not refund the design fee and this will be deducted from the total paid.
DELIVERY:
Generally we will email you the day before and checking delivery location, checking about safe drop.
ISSUES:
When we deliver your order or you collect, you must report any issues within 24hrs by email only. Adding details, adding photos and if we think
we are at fault we will reprint or offer a credit against the value of the item(s) you are saying you have issues with.
SOCIALS:
All staff at Simon’s Printing have the right to be safe from any Social Media platform, if bad mouthing or threatening behaviour in anyway what so ever will
be backed and action taken through all channels available, any charges (legal) will be passed to the person(s) involved.
FORCE MAJEURE:
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable
control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by
notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.